Return, Exchange and Store Credit Policy

Last updated: 17 June 2026

Billyball offers returns only when a product is:

• Damaged or defective when delivered; or
• Different from the product ordered, such as an incorrect product, design, colour or size being delivered.

Customers must submit their return request within 3 calendar days from the date of delivery.

Size and Fit Issues

We do not accept returns or exchanges for size or fit-related issues when the product and size delivered match the customer’s order.

Customers are requested to review the product’s size chart carefully before placing an order.

If Billyball delivers a size different from the size shown in the order confirmation, it will be treated as an incorrect product and will be eligible under this policy.

How to Request a Return

To request a return, email info@billyball.in within three calendar days of delivery and provide:

• Order number;
• Registered customer name and contact number;
• Reason for requesting the return;
• Clear photographs of the product, defect or mismatch;
• Photograph of the product tag and outer shipping label; and
• An unboxing video, if available.

The product must be unused, unwashed and unaltered, with its original tags and packaging intact, except to the extent reasonably necessary to inspect the product and identify the reported issue.

Sending photographs or submitting a request does not automatically approve the return. Our team will review the claim and provide confirmation and return instructions.

Products returned without prior approval will not be accepted.

Return Pickup

For an approved damaged, defective or incorrect product, Billyball will arrange a reverse pickup where courier service is available.

If reverse pickup is unavailable at the customer’s location, we will provide alternative return instructions. Customers should not send a product independently without receiving written instructions from Billyball.

Please retain the courier receipt or tracking information until the return is completed.

Inspection and Approval

Returned products will be inspected after they are delivered to our return facility.

A return may be rejected if:

• The request was submitted after the three-day return window;
• The delivered product matches the order and the concern relates only to size, fit, preference or change of mind;
• The product has been worn, washed, altered or damaged after delivery;
• Tags or original packaging are missing;
• The product returned is different from the product originally delivered; or
• The reported damage or mismatch cannot reasonably be verified.

Billyball may contact the customer for additional information when necessary.

Exchange or Store Credit

Once the return is received, inspected and approved, the customer may receive one of the following resolutions:

1. Exchange: Replacement with the same product, subject to stock availability; or
2. Store credit: Credit equal to the eligible product value, which can be used for a future purchase on billyball.in.

The exchange will be processed or store credit issued only after the returned product reaches our facility and successfully passes inspection. Store credit is not issued immediately when the return request or courier pickup is completed.

Store credit:

• Can be used only on billyball.in;
• Cannot be transferred or redeemed for cash;
• Store credit has no expiry date and can be used at any time for a future purchase on billyball.in.
• Will not include shipping, COD or other service charges unless required by applicable law.

Monetary Refunds

Billyball’s standard resolution for an approved return is an exchange or store credit. Monetary refunds are not normally offered.

However, nothing in this policy limits rights available to customers under applicable Indian consumer law. Where a monetary refund is legally required for a damaged, defective, misrepresented or incorrectly supplied product, it will be processed through the original payment method or another mutually agreed method.

Items Not Eligible for Return or Exchange

Returns or exchanges are not accepted for:

• Size or fit issues when the ordered size was correctly delivered;
• Change of mind, dislike of colour or personal preference;
• Minor colour differences caused by screen settings, photography or lighting;
• Products that have been worn, washed, used, altered or damaged after delivery;
• Products without original tags or packaging;
• Products purchased from third-party marketplaces, which must be returned according to that marketplace’s policy;
• Gift cards or store-credit vouchers; or
• Sale or clearance products, unless they were delivered damaged, defective or incorrect.

Damaged or Incorrect Products

Please inspect the order immediately after delivery. If the product is damaged, defective or different from the order, contact info@billyball.in within three calendar days.

Do not use, wash or alter the product after noticing the issue, as doing so may prevent us from verifying the claim.

Customer Support and Grievance Redressal

Brand: Billyball
Legal entity: Gowri Clothing Company
Customer-care email: info@billyball.in
Customer-care telephone: 6383045452
Return/communication address: 
Working hours: Mon - Sat [ 10:00 am - 6:00 Pm ]

Customer complaints will be acknowledged within 48 hours and handled within the period prescribed by applicable law.