Refund policy

Exchange Policy

Last updated: 21 August 2026

Billyball offers exchanges only for the following reasons:

  1. Damaged, defective or mismatched product received

  2. Size or fit issue

Exchange requests must be submitted within 3 calendar days of delivery.

Damaged or Mismatched Product

If you receive a damaged, defective, incorrect product, colour or size, Billyball will arrange a free reverse pickup and exchange, subject to verification and stock availability.

Size Exchange

If wrong size was selected while ordering or Any size related issue

  • Only a size exchange will be offered.

  • A ₹100 reverse-pickup fee applies.

  • The requested replacement size is subject to availability.

Exchange Conditions

The product must be unused, unwashed and unaltered, with its original tags and packaging intact.

To request an exchange,

Use below link 
https://billyball.in/apps/return_prime

Or email info@billyball.in with:

  • Order number

  • Reason for exchange

  • Required replacement size

  • Clear product photographs

The exchange will be processed only after the returned product reaches our facility and passes inspection.

Returns and Store Credit

Billyball does not accept returns for change of mind, colour preference, personal preference or correctly delivered products.

If Billyball approves a return under exceptional circumstances, only store credit will be issued. Store credit:

  • Has no expiry date

  • Can be used for future purchases on billyball.in

  • Cannot be transferred or redeemed for cash

No cash refunds are normally provided, except where required under applicable Indian consumer law.

Products purchased through third-party marketplaces must be handled according to the respective marketplace’s policy.

Customer support: info@billyball.in
Phone: +91 63830 45452
Working hours: Monday–Saturday, 10:00 AM–6:00 PM