Terms of service

TERMS OF SERVICE

Last updated: 17 July 2026

These Terms of Service ("Terms") govern access to and use of https://billyball.in (the "Website") and purchases made through the Website.

Billyball is a brand operated by Gowri Clothing Company, a proprietorship having its principal place of business at KVR Layout, Gopal Nagar, Mangalam Road, Tiruppur – 641604, Tamil Nadu, India (referred to as "Billyball", "we", "us" or "our").

By accessing the Website, creating an account or placing an order, you agree to these Terms together with our Privacy Policy, Shipping Policy and Return, Exchange and Store Credit Policy. If you do not agree, please do not use the Website.

Nothing in these Terms limits or excludes any right or remedy available to a consumer under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable Indian law.

1. ELIGIBILITY AND ACCOUNTS

You must be legally capable of entering into a binding contract under Indian law to place an order. If a minor browses or uses the Website, such use must be under the supervision of a parent or legal guardian. Orders for children's products must be placed by an adult who is legally competent to contract.

You agree to provide accurate, current and complete account, billing, payment and delivery information. You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account, except where caused by our act, omission or security failure.

We may suspend or restrict an account where we reasonably believe that it is being used fraudulently, unlawfully or in breach of these Terms. This does not affect orders already accepted unless cancellation is reasonably necessary and permitted by law.

2. PRODUCT INFORMATION

We make reasonable efforts to display product descriptions, images, colours, sizes, prices and availability accurately. Colours may appear differently depending on lighting, photography, screen settings and device type.

Customers should review the product description, fit information and size chart before ordering. Age labels are general guidance; garment measurements should be used wherever available. Oversized, relaxed and regular-fit garments are intentionally cut differently.

Size or fit dissatisfaction is not eligible for return or exchange where the product and size delivered match the order. If we deliver a different size, product, colour or style from the order confirmation, it will be treated as an incorrect product under our Return, Exchange and Store Credit Policy.

Product claims, including fabric composition, are limited to the information stated on the relevant product page or product label. We do not intend to make any claim that is inconsistent with the product actually supplied.

3. PRICES, TAXES AND OFFERS

Prices are stated in Indian Rupees. Applicable taxes, shipping charges, cash-on-delivery charges and other compulsory charges, if any, will be disclosed before the order is submitted. The final amount payable will be displayed at checkout.

Prices, discounts and promotions may change prospectively without notice. A change will not affect an order already accepted, except where there is an obvious pricing or technical error and we contact you before dispatch to offer cancellation and reimbursement of any amount already paid.

Promotional offers may have separate eligibility requirements, validity periods and usage limits. Offers cannot be combined unless expressly stated. We may withdraw an offer prospectively where reasonably necessary, but this will not affect an order already accepted under that offer.

4. ORDERS AND ACCEPTANCE

Placing an order constitutes an offer to purchase. The automated order-confirmation message acknowledges receipt of your order; it does not by itself mean that the order has been accepted. An order is accepted when we confirm processing or dispatch, or otherwise expressly confirm acceptance.

We may refuse or cancel an order before dispatch for legitimate reasons, including unavailability, an obvious pricing error, suspected fraud, payment failure, an incorrect delivery address, courier non-serviceability or a legal restriction. We will inform you using the contact information provided with the order.

If we cancel an order after receiving payment, we will return the amount collected for the cancelled order, including applicable prepaid shipping or confirmation charges, through the original payment method or another mutually agreed method, subject to applicable law.

Products purchased from the Website are intended for personal or household use unless we agree otherwise in writing. Commercial or wholesale enquiries should be made separately.

5. PAYMENT AND CASH ON DELIVERY

Payments may be processed by authorised third-party payment service providers. We do not directly store full card credentials. Payment processing may also be subject to the payment provider's terms and security controls.

Cash on Delivery ("COD") is available only for eligible orders and serviceable locations. Under the current COD arrangement:

• A ₹25 online COD confirmation fee applies to COD orders.
• For orders below ₹999, ₹75 shipping and a ₹50 COD service charge may apply, in addition to the remaining product amount payable at delivery.
• For orders of ₹999 or above, standard delivery is free and no separate ₹50 COD service charge applies; the remaining product amount is payable at delivery.

The complete amount payable online and the amount payable at delivery will be shown before the COD order is confirmed. If the charges displayed at checkout differ from the summary above, do not submit the order and contact us for clarification.

COD availability may be refused or withdrawn for locations, order values or accounts with repeated failed deliveries, subject to fair and non-discriminatory application and applicable law.

6. SHIPPING AND DELIVERY

We currently deliver to serviceable locations within India unless otherwise stated. Dispatch and delivery times are estimates and may vary because of location, courier serviceability, holidays, sales periods, weather, transport disruption or other circumstances beyond reasonable control.

Tracking details will be provided where available. You are responsible for providing a complete and accurate delivery address and a reachable telephone number. If an address correction is requested after dispatch, we cannot guarantee that the courier will be able to make the change.

Risk of loss or damage does not pass to you merely because the parcel has been handed to the courier. We remain responsible for resolving a substantiated claim that a product was lost in transit, delivered damaged or delivered incorrectly, subject to investigation and applicable law.

Current shipping charges, delivery estimates and service conditions are available in our Shipping Policy at https://billyball.in/policies/shipping-policy.

7. CANCELLATION

You may request cancellation before dispatch by contacting us promptly. We will make reasonable efforts to stop processing, but cancellation cannot be guaranteed after an order has been packed or handed to the courier.

Any cancellation charge, if applicable, will be disclosed before the order is placed and will be imposed only in a manner permitted by applicable law. If we cancel an order, we will not impose a cancellation charge on you.

After dispatch, an order cannot be cancelled merely by refusing delivery. Repeated refusal of confirmed COD orders may result in COD being restricted for future orders, subject to applicable law.

8. RETURNS, EXCHANGES AND STORE CREDIT

Return requests must be submitted within three calendar days from delivery and are accepted only where the product was:

• damaged or defective when delivered; or
• materially different from the order, including delivery of an incorrect product, size, colour or style.

Returns or exchanges are not accepted for change of mind or size/fit concerns where the ordered product and size were correctly delivered. The product must be unused, unwashed and unaltered, with tags and original packaging retained, except to the extent reasonably necessary to inspect and identify the reported issue.

Approved claims are ordinarily resolved through an exchange, subject to stock availability, or store credit. Billyball store credit:

• can be used only on billyball.in;
• has no expiry date;
• is non-transferable; and
• cannot ordinarily be redeemed for cash.

Exchange or store credit is processed after the returned product reaches our facility and passes inspection. Where a monetary refund is required by applicable consumer law, it will be processed to the original payment method or another mutually agreed method.

Our complete Return, Exchange and Store Credit Policy is available at https://billyball.in/policies/refund-policy. If there is any conflict, applicable law will prevail.

9. DEFECTIVE, DAMAGED, MISDESCRIBED OR INCORRECT PRODUCTS

Please inspect the order promptly after delivery. To report a damaged, defective, misdescribed or incorrect product, contact info@billyball.in within three calendar days and provide the order number, a description of the issue, photographs of the product and packaging, and an unboxing video if available.

An unboxing video may assist our review but will not be treated as the only acceptable proof where other reliable evidence is available.

Nothing in the three-day reporting procedure removes a statutory remedy that cannot lawfully be excluded, including remedies relating to defective, unsafe, spurious, misdescribed or incorrectly supplied goods.

10. REVIEWS, FEEDBACK AND USER CONTENT

If you submit a product review, photograph, video or other content, you confirm that it is truthful, relates to your genuine experience, does not infringe another person's rights and is not unlawful, abusive, misleading or defamatory.

You grant us a non-exclusive, royalty-free licence to display, reproduce and adapt the submitted content for operating and promoting Billyball, subject to applicable privacy and consumer law. You retain ownership of your content. Where a review or endorsement was incentivised, the incentive should be disclosed.

We may moderate or remove content that is unlawful, irrelevant, fraudulent, abusive, contains personal information, violates third-party rights or does not relate to the product or service. We will not suppress a genuine negative review merely because it is unfavourable.

11. INTELLECTUAL PROPERTY

The Website and its original text, graphics, photographs, videos, logos, trade names, layout and other content are owned by or licensed to Gowri Clothing Company and are protected by applicable Indian intellectual-property laws.

You may access the Website for personal, non-commercial shopping purposes. You may not reproduce, republish, commercially exploit, scrape, alter, distribute or create derivative works from Website content without written permission, except as permitted by law.

Billyball names, logos and original designs may not be used in a manner that falsely suggests sponsorship, approval or association.

12. ACCEPTABLE USE

You must not use the Website to:

• violate any law or another person's rights;
• submit fraudulent orders, false information or unauthorised payment details;
• introduce malware or attempt to disrupt the Website;
• gain unauthorised access to accounts, systems or data;
• collect personal information about other users without lawful authority;
• impersonate another person or entity;
• send spam or abusive communications; or
• use automated systems in a manner that materially disrupts the Website or violates applicable law.

Reasonable access by search engines and accessibility technologies is not prohibited by this section.

13. THIRD-PARTY SERVICES AND LINKS

The Website may use or link to third-party services, including Shopify, payment processors, analytics providers, review providers, social networks and logistics partners. Those parties may have their own terms and privacy practices.

Your purchase contract is with Gowri Clothing Company, not Shopify. Use of a third-party service does not remove any responsibility that applicable law places on us as the seller or e-commerce entity.

We are not responsible for the independent content or practices of an external website that we do not control. This does not exclude liability for our selection, instruction or use of a service provider where liability cannot lawfully be excluded.

14. PRIVACY AND ELECTRONIC COMMUNICATIONS

We process personal data in accordance with our Privacy Policy at https://billyball.in/policies/privacy-policy and applicable Indian data-protection law, including applicable provisions of the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 according to their notified enforcement timelines.

By placing an order, you consent to receiving transactional communications necessary to process, deliver and support the order through email, SMS, telephone or WhatsApp. Marketing communications will be sent only in accordance with applicable consent and opt-out requirements.

Electronic order confirmations, invoices, notices and communications satisfy any requirement for written communication to the extent permitted by law.

15. WEBSITE AVAILABILITY AND CORRECTIONS

We aim to keep the Website available and accurate, but uninterrupted or error-free operation cannot be guaranteed. We may correct typographical errors, inaccurate descriptions, stock errors or technical problems.

If a material error affects an order already placed, we will contact you and provide an appropriate correction, cancellation option or remedy as required by law. We will not substitute a materially different product without your consent.

16. DISCLAIMERS AND LIMITATION OF LIABILITY

To the extent permitted by law, we are not responsible for indirect or consequential loss that was not reasonably foreseeable when the contract was formed and was not caused by our breach.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability arising from fraud, wilful misconduct, gross negligence, defective or unsafe products, breach of statutory consumer rights, product liability, or death or personal injury caused by negligence.

No provision of these Terms excludes any implied guarantee, warranty, condition or remedy that applies under the Consumer Protection Act, 2019 or another applicable law.

17. INDEMNITY FOR UNLAWFUL MISUSE

To the extent permitted by law, you are responsible for direct loss reasonably caused to us or a third party by your fraudulent or unlawful misuse of the Website, deliberate infringement of intellectual-property rights, or material breach of these Terms. This section does not make you responsible for loss caused by us or our service providers and does not restrict statutory consumer rights.

18. EVENTS BEYOND REASONABLE CONTROL

Neither party will be liable for delay or failure caused by an event beyond reasonable control, such as a natural disaster, epidemic, government restriction, strike, transport disruption, telecommunications failure or civil disturbance. This section does not excuse payment obligations already due or prevent a consumer from receiving a remedy required by law where an order cannot be fulfilled.

19. SUSPENSION AND TERMINATION

You may stop using the Website at any time. We may suspend or terminate access where reasonably necessary because of unlawful use, fraud, security risk or material breach of these Terms.

Termination does not affect rights and obligations already accrued, accepted orders unless lawfully cancelled, or provisions that by their nature continue after termination.

20. CHANGES TO THESE TERMS

We may update these Terms to reflect changes in law, business operations or Website functionality. The revised Terms will be posted with an updated date. Material changes will apply prospectively and will not reduce rights relating to an order already accepted unless required by law or agreed with you.

21. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and transactions through the Website are governed by the laws of India.

Please first contact our customer-support team or Grievance Officer so that we can attempt to resolve the complaint. Nothing in these Terms prevents a consumer from approaching the appropriate Consumer Disputes Redressal Commission, the National Consumer Helpline, an authority having jurisdiction, or another remedy available under applicable law.

Subject to the statutory rights and jurisdiction of consumers, courts at Tiruppur, Tamil Nadu will have jurisdiction over disputes arising from these Terms.

22. GRIEVANCE REDRESSAL AND CONTACT INFORMATION

Customer-support email: info@billyball.in
Customer-support telephone/WhatsApp: +91 63830 45452
Website: https://billyball.in

Legal entity: Gowri Clothing Company
Brand: Billyball
Principal address: KVR Layout, Gopal Nagar, Mangalam Road, Tiruppur – 641604, Tamil Nadu, India

Grievance Officer: Billyball Team
Designation: Support Team
Grievance email: info@billyball.in
Grievance telephone: +91 63830 45452
Working hours: Monday to Saturday, 10:00 a.m. to 6:00 p.m. IST

Consumer complaints will be acknowledged within 48 hours of receipt and addressed within one month, subject to the nature and complexity of the complaint and applicable law.

23. GENERAL PROVISIONS

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. Our failure to enforce a provision immediately does not waive our right to enforce it later.

These Terms, together with the policies expressly incorporated into them and the order confirmation, constitute the agreement relating to your use of the Website and purchases made through it. If a policy grants you a greater right than these Terms, the more favourable applicable provision will apply, subject to law.

Headings are for convenience only and do not affect interpretation.